We'll cover the cost of shipping on orders of $75 or more. Orders below $50 will incur a flat fee of $5.

* Please note that orders can not be delivered to military bases.

We currently are only able to ship to USA and Canada. If you are ordering to Canada, you as the buyer are responsible for all customs fees and duties that my be charged. Shipping to Canada is $12.

At Boreal BLK, we stand behind the quality of our products. If you're not completely satisfied with your first order, we’re here to help. To be eligible for a refund:

You must contact us at info@borealblk.com

You may request a refund within 30 days of delivery of your first order. We’ll refund you for the full cost of the product less shipping, VAT, and duties—no questions asked. Refunds apply to your first order only, not any subsequent shipments. For all subsequent shipments, you may reschedule or cancel at any time in your account.

You can make changes to the shipping address or cancel the order. However, as soon as the order is "Accepted", it is sent to our Fulfillment Team for preparation. It is not possible to edit/cancel the orders at this point.

Any claims for misprinted/damaged/defective items must be submitted within 30 days of receiving the product:

• For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. 
• Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.

If you notice an issue with the products or anything in the order that seems to be out of place, contact our customer support team and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few business days.

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment (if and as applicable).

Buyer's Remorse – We do not refund orders for buyer’s remorse. Returns for products or exchange of a product are to be offered at your expense and discretion. If you choose to accept returns or offer size/product exchanges to your end customers, you would need to place a new order at your own expense.

Rejected by Customs - If a package is returned due to customs rejection, we will not issue a refund. It is the responsibility of you as the customer to research import regulations for the country you are located in, and to pay any necessary customs fees.

Product is created, but not yet shipped - In case, you wish to cancel the order while it is still in the status "Accepted", but the product has already been prepared by the fulfillment team, we will not be able to cancel and refund the order.

Uncollected FedEx Deliveries - If the order is shipped via FedEx and is not delivered due to reasons such as the recipient being unreachable (e.g., incorrect address, missing or incorrect phone number), refusal or failure to pay import duties or taxes, or any other reason attributable to the recipient, the shipment may be abandoned or destroyed by the carrier. In such cases, we are unable to offer a refund , reshipment or a replacement.